Audi Q3: Emergency call

Operation

Applies to: vehicles with emergency call function

The services are provided through a SIM card installed in the vehicle. Services are provided assuming that the mobile phone network required for the installed SIM card is functioning and available for use. The services made availably by Audi are only available within the mobile phone network coverage area for the mobile phone service provider selected by Audi.

Tips

• The emergency call function cannot be deactivated in the Infotainment system settings.
• The availability of the TPS emergency call is limited to certain times.
• The costs for call and data connections for TPS emergency calls is included in the price of the services.

Functions

Applies to: vehicles with emergency call function

A TPS emergency call can be made manually or automatically.

In the event that an automatic TPS emergency call is made, emergency responders as well as the local emergency call center or police station may receive the necessary information in order for help to arrive as quickly as possible.

Making an emergency call

Applies to: vehicles with emergency call function

Fig. 126 Front headliner: cover for the emergency call button

Manual emergency call

Requirement: the ignition must be switched on.

• Tap the cover 1 to open it.
• Press and hold the emergency call button until the LED 2 blinks. The emergency call will be made.
• If the emergency call button is pressed by mistake, then press it again immediately and hold it until the LED stays on. The emergency call will be canceled.

Automatic emergency call

The vehicle electrical system initiates an automatic emergency call under certain circumstances, for example if an airbag deploys. The LED in the emergency call button 2 will blink. The emergency call will be made. The emergency call cannot be canceled.

LED status

• Green - The emergency call function is available.
• Red - There is a malfunction in the emergency call function. Contact an authorized Audi dealer or authorized Audi Service Facility. Note the messages about the availability of the emergency function.
• Off - The emergency call function is not available, perhaps because no network is available.

Warnings

If there is a critical system failure in the emergency call systems, the vehicle occupants will receive the following warning.

Tips

If the emergency call is canceled due to a poor connection, then the system automatically tries to connect again.

Messages

Applies to: vehicles with emergency call function

Emergency call function: malfunction! Limited availability. Please contact Service

If this indicator light turns on and this message appears, the emergency call function is restricted.

For example, you cannot call the emergency call center, but data may still be transmitted under certain circumstances. Drive to an authorized Audi dealer or authorized Audi Service Facility immediately to have the malfunction corrected.

Emergency call function: malfunction! Function unavailable. Please contact Service

If this indicator light turns on and this message appears, you cannot make an emergency call.

Drive to an authorized Audi dealer or authorized Audi Service Facility immediately to have the malfunction corrected.

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